Terms and Conditions

To keep Doggy Day Care Cornwall a safe environment for your pet, all dogs and owners must adhere to the following terms and conditions:

  1. By a) enrolling a dog with Doggy Day Care Cornwall b) using our dog day care and/or our boarding services c) agreeing to a tour of our facilities you confirm that you have read and agreed to these terms and conditions, including the payment and cancellation policy.
  2. Bookings are not confirmed until payment has been made. Doggy Day Care Cornwall cannot be held responsible for keeping bookings open any longer than 48 hours without payment.
  3. You are responsible for supplying a suitable secure dog collar and lead for your dog’s time at Doggy Day Care Cornwall. Your dog must be put on said lead before exiting your vehicle in the car park and must remain so throughout the handover.
  4. You must inform us of any aggressive behaviour your dog has shown towards people or other dogs. We cannot accept dogs with extreme behavioural problems.
  5. Doggy Day Care Cornwall may terminate a service arrangement immediately if it is thought that your dog has behaved badly or aggressively towards people, other pets or property. You will be liable if your pet injures a third party or any Doggy Day Care Cornwall staff. We also reserve the right to terminate or postpone your service if you fail to adhere to arrival policies and agreed timings.
  6. By using Doggy Day Care Cornwall you acknowledge and understand that there are certain risks involved in participating in dog day care and boarding and in owning, training, caring for, handling and being in the presence of dogs, including but not limited to injuries to people, property and animals resulting from dog fights, dog bites to humans or other dogs and the transmission of disease.
  7. If you need to drop off or collect your dog either before or after our opening hours an additional charge will apply and you’ll need to arrange this in advance.
  8. We cannot accept bitches in season. If you think your bitch is coming into season please inform us immediately. We reserve the right to cancel your dog’s day care or boarding stay.
  9. An assessment is necessary for all dogs that wish to attend our facility. All dogs that attend must be good-natured, unaggressive, sociable, and have a good level of basic training.
  10. Before attending all dogs must be vaccinated against the following: Distemper, Hepatitis, Parvo-virus, Parra influenza, Leptospirosis, Parasites and Infectious tracheobronchitis.
  11. Your dog must also be treated with a veterinary approved topical flea and worm treatment, we may ask for proof of this & dates of application.
  12. When you register please upload a copy of your dog’s vaccination records to your online profile on our booking software. We will also expect to know the details to your local veterinary surgery where your pet is registered. We reserve the right to request proof of vaccinations at any time.
  13. In the event your dog becomes ill, we will make every effort to contact you or your nominated contact. However, if we are unable to contact you, or if the situation is deemed time critical, your dog’s interests will become paramount and we will take your pet to our registered veterinary surgery for treatment. Any treatment given will be at the discretion of the vet, and payment will be your responsibility.
  14. Should any dog show aggressive tendencies to people or other dogs, or become uncontrollable, you or your nominated emergency contact will be informed by phone in order to rectify the problem immediately. We have a zero tolerance policy when it comes to aggressive behaviour.
  15. You accept that should your dog become uncontrollable or pose a threat to members of Doggy Day Care Cornwall staff or dogs that it may be necessary for staff to muzzle or crate your pet, until suitable arrangements can be made for their collection.
  16. You agree to be responsible for any additional charges, including but not limited to, payment for damage caused, vet fees and any additional food required. These charges must be paid on collection of the dog.
  17. Photography: During your dog’s stay they will be photographed, and these images may be used on our website, social media outlets and printed literature.
  18. You, the client, will indemnify Doggy Day Care Cornwall against any claims for loss or injury caused to either, Doggy Day Care Cornwall staff, Doggy Day Care Cornwall’s property or other clients’ dogs which are caused by your pet or as a result of breach of these terms and conditions, negligence or otherwise.
  19. You recognise the risks associated with Doggy Day Care Cornwall transporting your dog to and from the property, to a vet or on any other walks or days out and you expressively relinquish any and all claims against representatives.

Payment and Cancellation Policy

  1. Day care and boarding bookings must be paid for in advance.
  2. Once your booking request has been accepted payment must be made within 48 hours.
  3. Bookings will not be confirmed until the payment is made and Doggy Day Care Cornwall will not reserve unpaid bookings for longer than 48 hours.
  4. Payments are to be made via our third-party secure credit card company: Stripe via your online portal, or by cash or BACS Transfers.
  5. If you collect your dog before the confirmed end date and time of their stay you will not receive a refund or partial refund.
  6. Due to limited capacity payments are non-refundable.
  7. Doggy Day Care Cornwall is not subject to Distance Selling Regulations. By paying your balance you are confirming your booking and therefore entering a legal contract with Doggy Day Care Cornwall subject to our Terms and Conditions.
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